Shipping Policy

Ever felt that rush of panic when you realize you need a gift ASAP? Don't sweat it! We've got lightning-fast order processing and express delivery options available for you!

Oh, and a quick heads-up: double-check your shipping address before hitting that order button. We're known for processing orders faster than folks can say "Update my address!"

 

Order Processing:

🌟 Guaranteed same-day shipping for all orders placed before 3 PM NZST. 🌟

Orders placed after 3 PM NZST will be shipped on the next business day.
Note: During peak and sale periods processing times may extend up to 4 business days (rarely… unless it’s Christmas).

 

Shipping Options and Delivery Times:

Standard Shipping: Get your orders at a lower rate with our Standard Shipping Option. Get your orders delivered to you in 4-7 business days.

Express Shipping: Feeling the pressure? We feel you! But fear not, we've got your back with affordable express shipping. Most items are delivered within 2-4 business days!

 

Squigs & Go Pre-Order Details:

Dispatching from early November

This item is currently on pre-order and will not be dispatched until early November. The below delivery timelines are applicable only from the date of dispatch.

No split orders
All products purchased alongside a pre-order item will be held and dispatched at the same time of the pre-order product. If the customer requires the order to be split prior to the pre-order dispatch date, please contact us here with your Order Number and Order Name so that we can invoice you for the additional shipping charge.

 

Free Shipping:

Forget about crunching numbers at checkout—shipping is automatically calculated for you. Spend over $100AUD / $120NZ, and shipping is on the house! Team up with a friend or snag a few goodies for yourself.

  

Tracking and Order Confirmation:

Once your order takes flight, we'll send you a tracking number and link via email. Keep tabs on your package until it lands safely on your doorstep.

 

International Shipping:

At the moment, we're spreading the love Down Under to Australia and New Zealand. If you wish to gift our products to other countries, let us know where and we'll add it to our expansion wishlist!

 

Damaged or Lost Packages:

If your order is lost in transit or arrives damaged, please contact us immediately at hello@cubandfox.com.au with photos of the damage for quicker resolution. We’re here to assist with any issues and ensure your satisfaction.

 

Customer Service Contact Information:

Need a hand with shipping or order-related queries? Drop us a line at hello@cubandfox.com.au. Our team is standing by, eager to lend a helping hand.