Shipping Policy
Pre-Order Information: Magic Canvas
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Dispatch Date: All orders containing the Magic Canvas will be dispatched from Early June.
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Combined Orders: If your order includes other in-stock items, your entire order will be shipped together once the Magic Canvas is available. If you’d prefer to receive other items sooner, we recommend placing a separate order.
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Shipping Method: Once dispatched, your order will follow our standard delivery timelines (outlined below), and you’ll receive tracking updates via email.
Shipping Options and Delivery Times:
Standard Shipping: Get your orders at a lower rate with our Standard Shipping Option. Get your orders delivered to you in 4-7 business days (from date of dispatch).
Express Shipping: Feeling the pressure? We feel you! But fear not, we've got your back with affordable express shipping. Most items are delivered within 2-4 business days (from date of dispatch)!
Free Shipping:
Forget about crunching numbers at checkout—shipping is automatically calculated for you. Spend over $100AUD / $120NZ, and shipping is on the house! Team up with a friend or snag a few goodies for yourself.
Tracking and Order Confirmation:
Once your order takes flight, we'll send you a tracking number and link via email. Keep tabs on your package until it lands safely on your doorstep.
Damaged or Lost Packages:
If your order is lost in transit or arrives damaged, please contact us immediately at hello@cubandfox.com.au with photos of the damage for quicker resolution. We’re here to assist with any issues and ensure your satisfaction.
Customer Service Contact Information:
Need a hand with shipping or order-related queries? Drop us a line at hello@cubandfox.com.au. Our team is standing by, eager to lend a helping hand.