Shipping policy
Free Shipping
Forget about crunching numbers at checkout—shipping is automatically calculated for you. Spend over $100AUD / $120NZ, and shipping is on the house! Team up with a friend or snag a few goodies for yourself.
⭐ Same day shipping for all orders placed before 1PM AEST. ⭐
Orders placed after 1PM AEST will be shipped on the next business day (exclusions apply during peak sale periods).
Delivery Method & Times
Ever felt that rush of panic when you realize you need a gift ASAP? Don't sweat it! We've got lightning-fast order processing and express delivery options available for you!
Oh, and a quick heads-up: double-check your shipping address before hitting that order button. We're known for processing orders faster than folks can say "Update my address!"
Shipped from Brisbane via Australia Post with tracking numbers provided via email updates. Syd, Melb, Bris & Gold Coast metro:
- Express: Next business day
- Standard: 2-5 business days
- Express: 1-3 business days
- Standard: 2-8 business days
Tracking and Order Confirmation
After your order is dispatched, you will receive a tracking number and link via email. Use this to track your package until it safely arrives at your destination.
International Shipping
Currently, we only ship to Australia & New Zealand.
For orders in New Zealand, please visit our website at https://cubandfox.co.nz.
Love our products and wish we were shipping to your country? Drop us a line and tell us where you are! This helps us as we decide which regions to expand to next.
Damaged or Lost Packages
If your order is lost in transit or arrives damaged, please contact us immediately at hello@cubandfox.com.au with photos of the damage for quicker resolution. We’re here to assist with any issues and ensure your satisfaction.
Customer Service Contact Information
For any shipping or order-related inquiries, please email us at hello@cubandfox.com.au. Our customer service team is eager to assist you and will respond as quickly as possible.