Shipping policy

Free Shipping

Enjoy complimentary shipping on orders over $100 AUD or $120 NZD. Simply add your favourite items to the cart, and the free shipping will be applied automatically at checkout. ​

Temporary Dispatch Delays ⚠️

Due to Cyclone Alfred closures, we are currently experiencing dispatch delays. We hope to resume Same Day Dispatch as soon as possible.

Order Processing

  • Same Day Dispatch: Orders placed before 1 PM AEST are dispatched on the same business day.​
  • Next Business Day Dispatch: Orders placed after 1 PM AEST are dispatched on the following business day. ​

Delivery Methods & Times

All orders are shipped from Brisbane via Australia Post, complete with tracking numbers provided via email updates.​

  • Express Delivery:

    • Metro Areas (Sydney, Melbourne, Brisbane, Gold Coast): Next business day delivery.​
    • Other Locations: 1-3 business days.
    • ​

  • Standard Delivery:

    • Metro Areas (Sydney, Melbourne, Brisbane, Gold Coast): 2-5 business days.​
    • Other Locations: 2-8 business days. 

Tracking and Order Confirmation

Once your order is dispatched, a tracking number and link will be sent to you via email. Use this information to monitor your package until it arrives safely. ​

International Shipping

Currently, we ship to Australia and New Zealand only. For New Zealand orders, please visit our dedicated website: https://cubandfox.co.nz. If you're interested in our products and reside outside these countries, let us know! Your feedback helps us determine future shipping destinations. ​

Damaged or Lost Packages

If your order is lost in transit or arrives damaged, please contact us immediately at hello@cubandfox.com.au. Providing photos of any damage will assist in a quicker resolution. We're here to ensure your satisfaction. ​

Customer Service Contact Information

For any shipping or order-related inquiries, please email us at hello@cubandfox.com.au. Our customer service team is eager to assist you and will respond promptly. ​

Note: Please double-check your shipping address before finalising your order to ensure timely and accurate delivery.