Shipping policy
Let us guess… you're shopping for a present and worried you left it too late…?
Don’t worry, we’ve been there, and we’ve got your back - We offer lightning fast order processing and next business day delivery options for most capital cities (see chart below).
Note: Please be sure to double check your shipping address. We often process orders faster than people can ask us to update their shipping address 🏃💨
Order Processing
🌟 Guaranteed same day shipping for all orders placed before 1PM AEST. 🌟
Orders placed after 1PM AEST will be shipped on the next business day.
Note: During peak and sale periods processing times may extend up to 4 business days (rarely… unless it’s Christmas).
Shipping Options and Delivery Times
Standard Shipping:
Congrats… you got to it on time!
Your organisation gets rewarded with cheap shipping. Go you 👏 🙇
By the way… how do you do it? Seriously… we’d love to know!
Express Shipping:
Don’t worry… it’s not just you… this is us too. But only every - single - time! 😆
Cut yourself some slack… we’re busy parents prioritising more important things… like raising trying to keep child 1 from painting child 2 😅.
Next time I’m sure we’ll get to it in time for the cheap shipping… maybe. But for now we’ve got your back with affordable express shipping.
Still not fast enough?
Yep… we’ve been here too! Normally at 10am on a Sat morning realising the party starts at 1 and we don’t have a present yet 😖
Click chat in the bottom right corner and send us a message with your city & state. We’ll get back to you ASAP with your nearest stockist options. ↘️
Free Shipping
Shipping is automatically calculated at checkout.
Want free shipping? All orders over $100 are shipped free - discount automatically applied at checkout. Team up with a friend or grab a gift and save!
Tracking and Order Confirmation
After your order is dispatched, you will receive a tracking number and link via email. Use this to track your package until it safely arrives at your destination.
Squigs & Go Pre-Order Details:
Dispatching from early November
This item is currently on pre-order and will not be dispatched until early November. The below delivery timelines are applicable only from the date of dispatch.
No split orders
All products purchased alongside a pre-order item will be held and dispatched at the same time of the pre-order product. If the customer requires the order to be split prior to the pre-order dispatch date, please contact us here with your Order Number and Order Name so that we can invoice you for the additional shipping charge.
International Shipping
Currently, we only ship to Australia & New Zealand.
For orders in New Zealand, please visit our website at https://cubandfox.co.nz.
Love our products and wish we were shipping to your country? Drop us a line and tell us where you are! This helps us as we decide which regions to expand to next.
Damaged or Lost Packages
If your order is lost in transit or arrives damaged, please contact us immediately at hello@cubandfox.com.au with photos of the damage for quicker resolution. We’re here to assist with any issues and ensure your satisfaction.
Customer Service Contact Information
For any shipping or order-related inquiries, please email us at hello@cubandfox.com.au. Our customer service team is eager to assist you and will respond as quickly as possible.